> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prisme.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Exporting data

> Export filtered insights as CSV for downstream analysis or compliance reporting.

Insights provides a CSV export of analyzed conversations from any agent's [Insights](/products/ai-insights/insights) page. The export reflects whatever filters and pagination state are active at the moment you click — it doesn't fetch beyond the page contents.

## Run the export

<Steps>
  <Step title="Open an agent's Insights page">
    From the organization dashboard, click any agent. In the agent sidebar, open **Insights**.
  </Step>

  <Step title="Apply filters and load all the rows you need">
    Set the **Sentiment** and **Status** filters to the slice you want. If your slice exceeds the initial page (20 insights), click **Load more** until every row you need is in the list — the export only includes loaded rows.
  </Step>

  <Step title="Open the three-dot menu and click Export CSV">
    Top-right of the page. The CSV downloads with a filename like `insights-<agent>-YYYY-MM-DD.csv`.
  </Step>
</Steps>

## What's in the file

One row per loaded insight, with these columns:

| Column            | Notes                                                  |
| ----------------- | ------------------------------------------------------ |
| `Conversation ID` | The source conversation.                               |
| `Score`           | The 0–100 weighted evaluation score.                   |
| `Resolved`        | `Yes` or `No`, from the `resolution` Yes/No criterion. |
| `Sentiment`       | The overall sentiment classification.                  |
| `Topics`          | Extracted topics, joined with `;`.                     |
| `Summary`         | The LLM-generated one-line summary.                    |
| `Analyzed At`     | ISO timestamp of when analysis ran.                    |
| `Model`           | The analysis LLM.                                      |

The export uses standard CSV escaping for fields containing commas, quotes, or newlines.

## What this CSV doesn't include

* **Custom criterion answers.** Today the export captures the standard fields only. To pull custom-criterion data, use the Insights API directly or read the per-conversation detail panel in the UI.
* **Token usage and cost.** Visible in the UI on each insight's detail panel, not in the CSV.
* **Message text.** The export operates on the analyzed result, not the original conversation transcript.
* **Beyond what's loaded.** The button exports the loaded list — pagination is your responsibility. Click **Load more** until your filtered set is fully loaded.

## Per-user GDPR exports are different

The CSV path is for **analytics**. To export everything Insights holds about a single user (right of access, GDPR Article 15), use the dedicated [GDPR](/products/ai-insights/gdpr) page — that flow returns a JSON dump that includes raw conversations, insights, agents, shares, and ratings, and is admin-only.

## Where to go next

<CardGroup cols={2}>
  <Card title="GDPR exports" icon="shield-halved" href="/products/ai-insights/gdpr">
    Full per-user export across the Insights data set.
  </Card>

  <Card title="Insights detail" icon="magnifying-glass-chart" href="/products/ai-insights/insights">
    The page where the export lives, plus how to read each insight in detail.
  </Card>
</CardGroup>